Contact & support

Product and account support

Email support@hereisus.com. Include your account email, the page or feature involved, and a short description of what happened. If useful, include your browser, device and a screenshot with private information removed. Do not send your password, full card number or private memory content unless it is needed and you choose to share it.

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Billing, receipts and refunds

You purchase a paid membership from Paddle, our merchant of record and authorised reseller. Paddle handles payment and tax receipts; we provide the software and product support. Use Settings → Manage billing to manage renewal, or use the link in your Paddle receipt. If you cannot sign in or find the receipt, visit Paddle buyer support for cancellation, refund or receipt help.

Cancel before the next billing date to stop renewal. Cancellation does not automatically refund a past charge. Our Refund and Cancellation Policy explains refund requests, time limits and statutory withdrawal rights.

If payment completed but membership has not activated, or you believe a charge is duplicated or incorrect, send us your purchase email and Paddle transaction or receipt reference. Never make a second payment just to retry activation.

Connection and privacy questions

Either participant can end a connection in Settings. This does not cancel subscription renewal. Export important content before ending a connection. For account deletion or another privacy request, email us from your account email with the subject “Privacy request”. See our Privacy Policy for details.